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1. Do you have a guarantee?
Absolutely. Every Zap Hosting account has a 30 day money-back guarantee. If you're not satisfied with our service we'll refund your money - no questions asked (except "What can we do better?"). If there is something we can add to or change about our services let us know - many of the improvements we make come about as a direct result of customer input!
2. How can I earn money with hosting?
Resell web hosting! All Zap Hosting accounts are configured to be reseller-ready, you can resell our hosting plans - buy at deep discounts and resell at a profit. Conservative estimates suggest that the hosting market will grow 5-fold over the next three years - we make it easy and profitable for you to get started. Start reselling and find out why the subscription services business model is so powerful, and why Zap is "Reseller Heaven." More Reseller Info
Refer a new customer to us - instant $25 credits for all new referrals. More Info
3. Can I send mail from my domain name address?
Yes - this service is called SMTP server, and every Zap account supports this. Many hosting companies do not offer SMTP, even with plans costing 2-3 times as much. Zap Hosting supports professional-looking email addresses that you can send from - "you@yourdomain.com". Check Setting Up Email for details on how to configure a number of popular email programs to use this service.
4. If I don't have a credit card, how can I sign up?
We do take checks, you'll need to call us to set up your account, or print out our order form, fill it out and mail along with a check to the following address.
Please Note: Check pay is only available when paying annually (1 year in advance).
Zap Host
P.O. Box 880
Worthington, OH 43085
5. Are there limits to the "hits" or traffic / bandwidth my site can get?
Zap Host account comes with the following bandwidth per month:
- ZapOne - 20000 megabytes (20 GIGS)
Bandwidth usage is a simple equation - number of visits times information sent in each visit. Since the average web page is about 50K in size, 20G equals roughly 500,000 page downloads a month! Larger files will increase traffic usage, but 20G bandwidth provide enough capacity for 99.9% of all web sites on the Internet, and if your site is becoming the next Yahoo, it's easy and inexpensive to add more capacity. You can view your account bandwidth/transfer usage anytime by going to the account control panel and viewing the Resources area on the left side. Note: measurements are made in MB, a gig is one thousand megs, so 4985.6 = 4.9 gigs free, or still available.
6. Do you support FrontPage? Dreamweaver? NetObjects? others?
Every Zap Hosting account supports FrontPage 2000/2002/2003. Specifically we support the "FrontPage extensions" that you need to use FrontPage with a web site. Check MS FrontPage for details on using this tool. We also support every other major web development tool, including Dreamweaver, NetObjects, GoLive, Netscape, and many more. See Uploading Your Site for details and screen shots for using each of these tools.
7. What are your "uptime" statistics?
Over the last 6 month reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business asap. If the problem is your fault we'll try and fix it, and then let you know what we did and how you can avoid the problem the next time!
8. What type of servers do you have? Do you support ASP?
We use Apache servers running on the Linux operating system. All of our servers have a superior connection to the Internet backbone - your site will publish faster with a Zap account than with nearly any other servers available (at any price!). For all the details check out our Server Configuration section.
Sorry, we do not support Active Server Pages. If you need ASP we can migrate your account to our parent company One World Hosting - just fill out a ticket with your request.
9. Free domain name? What's the catch?
There really is no catch, here's how it works: when you buy a host account from us and pay for a year in advance, you get two great deals. First you get a 20% discount, and the second is the free domain name (sorry! new domains only) - pre-pay your hosting annually and we'll pay your new domain registration fee for one year. Renew your hosting for another year and we'll pay the domain name registration fee again (after you confirm the desire to renew the domain for another year) - for as long as you're a Zap customer.
NOTE: the free domain name offer applies only to new .com .net and .org names.
10. Do you support subdomains?
Yes. Just go to the Add Discount Hosting button in your Control Panel, and add a new account of the form "whatever.yourdomain.com" - be sure to select "Don't register me" for the name - it's done internally. The new account that will be created will be just like any other resold account - same great discount, same full slate of services and capabilities, unique username/password access - everything except there will be no domain name fee.
For more Frequently Asked Questions take a look at Top 10 Problems and Solutions
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