Welcome to ZapHost Customer Support. Here, you as our valued customer have access to resources and tools to help make your experience with us the best.

Support Help

Please read all the information below as many common problems are listed here to help you get your site up and running fast. If the answer is not below or in the support manuals then you may email your request to support@oneworldhosting.com.

As Zaphost and One World Hosting join forces, we will begin updating this page, so for additional assistance you can also check the One World Hosting Support Index here: http://www.oneworldhosting.com/support/index.html

There are no refunds for domain name registration.

New domain names
New domain names are registered at the moment that you purchase them from us. They should be active within 48 hours. If you can not access your account through your domain name within 48 hours, please e-mail support@oneworldhosting.com

Name Server Information
ns.zaphost.com ( 65.108.51.26 )
ns2.zaphost.com ( 65.108.52.112 )

Email Issues

The e-mail for your account will only work after the domain name is working -- meaning when you type www.yourdomain.com and it brings up your site, apply the following to your email software on your computer. Incoming email: mail.yourdomain.com and the out going email is your ISP setting.

3rd party software

We do not support other companies products meaning we offer a wide selection of programs for our customers. We however are busy maintaining the servers your sites are on and do not have the time to learn all the products that are offer. We add products as the systems will allow and it is up to you to seek out the knowledge to use these items. We however can refer you to a place to find some help.

Down Servers

We always try to avoid this but it happens. We cannot process or answer emails when servers are down. We are to busy getting them back up. You may however send a email letting us know they are down. We will answer the email when we get the systems back online.

Server abusers

We maintain our servers with all customers in mind and we reserve the right to refuse business to anyone at any time. We rarely have to enforce this policy and when we do it is for all of our customers benefit.

Contact Information

ZapHost, now partnered with One World Hosting
P.O. Box 808
Worthington, OH 43085


E-mail
General Information
Sales and Orders
Technical Support
Billing

Phone
Toll free: 800-642-7157
Local: 614-880-1129
Fax: 614-559-6536