Our servers support the Frontpage Extensions for Microsoft Frontpage 98, Frontpage 2000, and Frontpage 2002.

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PUBLISHING A WEB WITH FRONTPAGE

After you have built your html documents and are ready to upload them to our server:

1. Open the web you've created on your PC using FP Explorer.

2. Choose File > Publish

3. If your "Destination Web Server" doesn't appear in the Publish window (it won't the first time you publish to our server) CHOOSE "More Webs" and type the location of the web to publish to. Hit return. IMPORTANT: Use www.yourdomain.com as the Destinatio n Web Server to publish to our server. Leave the "Destination Web Name" BLANK.

4. You will be asked for your USERNAME and PASSWORD. This is your domain's USERNAME and your FrontPage PASSWORD (which may be different than your regular telnet/ftp/POP password).

5. You can watch the progression of the upload by looking at the bottom left corner of FP Explorer.

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FRONTPAGE PASSWORD NOT ACCEPTED

If you have changed the password for your account after installing the Frontpage Extensions, your new password will not work when publishing with Frontpage. You will need to continue to use your original account password with Frontpage to publish.

If you want to update this, you will need to remove and reinstall the Frontpage Extensions using your account control panel Frontpage icon. Once the extensions are reinstalled successfully you will be able to use your new account password.

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OPENING AN EXISTING WEB IN FRONTPAGE

1. Open FP Explorer and choose File > Open Front Page Web.

2. You can now choose to open a previously created web on your PC or your web on our server.

3. Highlight the appropriate web or type in the web address (www.yourdomain.com) and click OK.

4. Enter your USERNAME and FP PASSWORD if required.

5. Make modifications and recalculate links if needed. (See FP help docs for info on when it's necessary to recalculate links.

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COMMON PROBLEMS WITH FRONTPAGE

Getting error - "Root Web Busy"

FTP or telnet to your site and remove the "service.lck" file in /www/_vti_pvt. This usually happens when an FP session is interrupted before completion.

Server timing out when publishing large sites.

This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If th is problem persists for you, please contact support.

Getting Error - "Front Page Extensions not Installed"

We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary. NOTE: The extensions are easily corrupted. Please use only FP Explorer to update your web site on the server, not FTP.

I published but my web's not there!

This will happen when the "Destination Web Name" is filled in when publishing to our server.

This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level /www where it should be.

My counter, bbs, guestbook, etc isn't working.

These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.

My forms won't work through the Secure Server.

The call to a cgi script using the Secure Server must not be within a webbot. Use a normal cgi call in your html script for Secure Server calls.

My search bot doesn't return any results.

The /www directory must be world readable AND you need to recalculate links BEFORE publishing (or after editing directly on the server). If it still doesn't work: FTP to the server and go to the /www/_vti_txt/default.wti directory.Delete any files tha t begin with "ALL.". Don't delete any other files. Then using Windows Explorer, do the same thing on your PC. Recalculate links, test locally with your browser and publish.

FP starts the Web Publishing Wizard when I try to publish.

Cancel the operation and email support to have the FP extensions installed/repaired.

Why is my page renamed on the server when I publish?

The "Default Document" of your web is automatically renamed by the server to what is required by the configuration of the server. For example, if you've named the main page "index.html", it may be renamed "default.html". Just check the links to your main page to make sure they refer to it the same way.

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USING PASSWORD PROTECTED DIRECTORIES IN FRONTPAGE

Before following the directions below: Open the Front Page Browser by selecting open from the tool bar and the selecting open folder. The folder would be named after the IP address or what ever address was used to publish the pages to the web. This allows you to work with your page will it is on the Server. Then the security option under tools will no longer be greyed out and you can then select it and proceed with the the directions below:

If you want to restrict access to directories, you have to turn the subdirectories into SubWebs and use FrontPage's access restrictions:

1. Create the subweb by doing File --> New -->FrontPage Web .
2. Select "Import an existing web".
3. Choose a title for your web. Since you can only restrict access to a web that's on the server, be sure you change the path so that it is going to the Internet location. Click ok.
4. It will start the process to make the new web.
5. The Import Web Wizard will come up. Select "From a World Wide Web site". In the location box, put in the path to the specific directory, for example, http://$domain.com/members . This will get only that directory, and not the whole web. Click next.
6. This is where you limit the amount of information you will receive. Unless you know your pages are more extensive than these defaults, just leave it at the default and click next.
7. Click finish and wait a few minutes as the content copies over.

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FRONTPAGE AND SECURE FORMS DON'T WORK TOGETHER

FrontPage and secure forms don't work together, insofar as we know. We have verified this with Microsoft.

An alternative for this is to the formmail script provided with your account.

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SERVER ERROR. CANNOT CLOSE FILE

If when publishing your Frontpage web you get an error similar to:

Server Error. Cannot close file
"/home/username/domain-www/_vti_pvt/service.cnf"

This indicates that your account has exceeded the storage limit. To resolve this you will need to reduce the storage of your account below the limit or upgrade your account to the next level with additional storage.

If you need assistance with this, please contact technical support at support@zaphost.com

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