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CONFIGURING YOUR EMAIL ACCOUNTS The Mail Manager is located in the control panel of your account. This is
where you can set up new mail accounts, forward your mail, change the password
for your mail account, etc..
The first step is to log into your control panel and then select the mail manager icon.
In the following instructions we'll suppose that your domain is called yourdomain.com.
Initial configuration If you have the basic hosting account, and hence
only one email address, you are not stuck with this email account. You can
delete this email account and then create a new one. Or, if you would like
to keep this account and change the password you can do that as well. See
the directions below. Mailbox
Quotas You can view the
individual quota usage and limits on in the left-hand panel of the Mail
Manager homepage. In front of each user’s name, there are three columns
displayed: Mailbox Quota [MB], a progress bar, and Actual Mailbox
[MB]. The first column shows
the mailbox quota allocated to each user. The figures displayed also act
as links to each user’s Edit Account page. The second column displays a
progress bar, which graphically represents the percentage of quota used.
The third column shows the disk space actually used, in Megabytes
(MB). •
If the quota
used is less than fifty percent, the progress bar will be
green. •
If the quota
used is between fifty and seventy-five percent, the progress bar will be
yellow. •
If the quota
used is greater than seventy-five percent, the progress bar will be
red. If quota is not
set for a particular user then the Mailbox Quota column will display zero.
No progress bar will displayed, and the third column will display the
Actual used quota by the user. A quota of zero means that the upper limit
for the user is the unused space on the domain. The Default account will be
displayed at the bottom of the email account list irrespective of the
sorting order selected. Total Quota Set
is the total
space allowed for all mail boxes, shown in Megabytes (MBs). It is the
cumulative value of Mailbox Quota for all the users. Total Email
Quota Used is the total
quota used for all users for whom quota has been
set. Over Quota
Auto-Responder You may set the
over-quota auto-responder text. When email is sent to a mailbox that is
over-quota, the message you set will be automatically sent to the
message’s sender. To set the
over-quota auto-responder 1
Click the
Set Over - Quota Auto - Responder here link. 2
Enter or add the
auto-responder text in the given text area. Click Save to
save your changes, or click Cancel to make no changes and return to the
Mail Manager homepage.
Adding a new account Once in the mail manager you will see several links on the left side of
the window. Select the one that says New Address. You will then be
prompted for a username and password.
For the user name, enter only the name of the new email account. For example,
if you want to add an email account for sales@yourdomain.com you would
simply enter sales for the user name. (The rest of the address will
be added automatically.)
Next, enter the password that will allow you to access this email account.
This will be the password you use no matter how you access your email (whether
it is through Outlook, Eudora, our Web-based email, or some other email client).
Changing your password You can change the password on any existing account. First, select the name
of the email account with the password you want to change. (There will be
a list of email accounts on the left.) Suppose you have chosen sales.
This will bring up configuration page for the sales account. Choose
the link that says Change password for sales@yourdomain.com.
This will prompt you for the new password and will ask you to confirm it.
The next step in configuring your mail is to determine how you are going
to check the mail for each mail account you have created. Are you going to
check the mail in this account directly, or are you going to have it forwarded
to another account and then check it there? Once you know what you want to
do, select the appropriate forwarding options.
Select the mail account you want to configure. This will take you to the
mail confirguration page for that mailbox. On this page you will see three
"Forwarding" options. This is how they work. Again, let's suppose
you are configuring the email account sales.
Note: this part of the configuration is best done once you have already
added all the email accounts you are going to use in your domain.
Choose this option if you plan on checking an email account directly
either by using our Web-based email client or an email application such
as Eudora or Outlook. It is a bit misleading to call this "forwarding".
This option just means that messages sent to sales@yourdomain.com will be kept in the sales email box.
Choose this option if you want to check the messages to sales at some other account in your domain. All the accounts you have added
will be listed below this option. Check the ones you want the sales messages sent to. You can forward messages to more that one account.
For example, suppose you set up email accounts for mary and bob.
Then these two names should appear in the list below this option. If you
check this forwarding option, and check mary and bob, then
all email to sales will be sent to those two boxes.
Choose this option if you want to check email to sales at from
an email account that is outside of your domain name. For example, you
might want all of your mail sent to an account you have at AOL or your
local ISP. After you check the box, enter the email address to which you
want the sales messages sent. Do not use this option to
forward mail to accounts in your domain. Auto responder Choose this option if you want an email sent to everyone who sends an email
to the account you are configuring. For example, you might want every message
to sales to automatically return a message that says "Thank you
for your order". Check the box and then put your message in the response. GENERAL MAIL SETTINGS Email clients can ask for the same information in lots of different
ways. But every email client requires the same information in order to
work. Here is the general information that an email client will need.
Mailbox
Incoming mail server
The second thing to specify is the name of the incoming mail server. You
have two options here it can be your domain name:
Or it can be you IP address:
Outgoing mail server
Should you find that your ISP will not provide you with this information or
that they don't support SMTP servers, contact support@ZapHost.com
for other alternatives. Return to Main Support Page
Here are the steps for configuring Eudora (version 5). For these instructions we'll assume that we are configuring Eudora for the email address bob@yourdomain.com.
The Set Up Menu
Open your Eudora application. From the menu bar choose Tools. Scroll to the bottom of the tools menu and select Options. In the options window you will see a series of categories on the left side.
Getting Started
Choose the first category in the Options window--it is called Getting Started. On the right you will see several boxes in which you can input information for the following fields.
Enter the name you want displayed on your messages. In this example we will enter Bob Smith. This field requires an email address. It can be the email address for the account you are configuring or it can be some other email address.
Enter your domain name or the IP address of your domain. For this example, we would enter yourdomain.com or the IP address for this domain (for example, 123.45.67.89).
Enter the user name (mail box name) of the email account you want to check. For our example, we would enter bob.
Enter the name of the SMTP server assigned to you by your ISP. If for some reason this is not possible, please contact us at Technical Support
for
information on SMTP
access. There is also an option that says "Allow
Authentication". You can leave this box unchecked.
While you are still in the Options window, scroll down the categories from Getting Started to Incoming Mail. You can also select to have mail removed from the server when Eudora downloads the mail. You can check the relevant box to leave the mail on the server. Or you can configure Eudora to delete the mail on the server after a certain number of days. MICROSOFT INTERNET MAIL The sample assumes a domain name of yourname.com
Full name = yourname MICROSOFT OUTLOOK 2000 Included here are the basic steps for configuring Microsoft Outlook 2000 to send and receive email with your account.
Step 1
Step 2
Step 3
This is self-explanatory.
For your incoming (POP3) server, you can use either your domain name or your IP address. Note: your domain name should be entered as your domain.com . Do not use the www prefix, for example.
For your outgoing mail server (SMTP) enter the
name of the outgoing mail server for your Internet Service Provider
(ISP). (If your ISP does not support this, contact our support
department for other options.)
In this section you will enter the name of and
password for email account you want to check. Suppose you are
configuring Outlook to check email for the following email address:
webmaster@yourdomain.com. You would enter webmaster as the account name.
Then you would enter the password you chose for that mailbox when you
configured the email account in your control panel.
Select *Connect using my local area network*.
(Do this even if you are using a modem.)
To do this, highlight the account you have just
created and then choose *Set as Default*.
Step 4 MICROSOFT OUTLOOK EXPRESS In these instructions, let's suppose that you are configuring Outlook Express
for the email account bob@yourdomain.com. Step 1 Open Outlook Express. Find the Tools menu at the top of the window
and select it. In the pulldown menu select accounts.
In the set of options under accounts choose the option add and then choose mail. This will activate the Internet Connection Wizard.
Step 2
The Internet Connection Wizard will guide you through the email configuration.
Follow the instructions for each step.
Enter the name you want associated with this
account. This can be your real name. It does not need to be your email
account name.
Enter the full email address of the account you are configuring. In this
case we would enter bob@yourdomain.com.
The first thing you will need to do is select the type of incoming mail
server. From the pull-down menu select POP3.
In the next box, enter the name of your Incoming Mail Server. Enter
either your IP address (the numerical address of your site) or the domain
name for your site. In our example you would enter yourdomain.com or
its IP address.
In the next box enter the name of the Outgoing Mail (SMTP) Server.
Enter the name of the SMTP server assigned to you by your Internet Service
Provider (ISP). If you don't have this information, contact your ISP.
Enter the name of the SMTP server assigned to you by your ISP. If for some reason this is not possible, please contact us at Technical Support
for
information on SMTP
access.
In this window, click the option that says Logon using POP account
name and Password. For the account name, enter only the name of the email account you are
configuring. Do not enter the complete email address. In this example, you
would enter only bob. In the next box enter the password for the bob email account. This should bring you to the finish screen. NETSCAPE MAIL Your Name = yourname SETTING UP EMAIL ADDRESS FORWARDING You can setup forwarding for your email addresses in your account control panel mail manager. Select the mailbox name you want to configure and use the forms presented to enter the forwarding information you need.
SETTING UP AUTORESPONDERS You can setup autoresponders for your email addresses in your account control panel mail manager. Select the mailbox name you want to configure and use the form presented to enter the text for your autoresponcder . You can use one autoresponder for each of your POP3 mailboxes in your account.
Please note: Autoresponders do not work with web forms where results are sent from a script, such as formmail, to your mail addresses. The autoresponder will not send to the user who submitted the form form your website and you will receive an error email message of this result. This does not affect the form results in any way.
SMTP ACCESS FOR YOUR ACCOUNT If for some reason you feel you must have a SMTP (outgoing) server or your Internet Service Provider does not provide this service, we can provide this feature to our Basic and Plus accounts. Please contact us to have this activated.
Please note, we cannot provide this service for clients using AOL as their ISP because of SPAM email problems with this service provider.
You can also utilize our web based email system to send mail using the SMTP server with your account. WEB BASED EMAIL
With ZapHost's Web Mail, you can check your mail anytime you have access
to the internet.
Finding Web Mail
Suppose your domain is called yourdomain.com. If you want to access
Web Mail for your domain, point your browser to http://www.yourdomain.com/up.
In other words, you can access Web Mail by accessing the /up directory
of your domain. This will take you to the Web Mail login page.
Logging In
At the login page, Web Mail will have two boxes: one for Username and one for Password. For the username, enter the name of the mailbox you want to check. For example, if you were interested
in checking email for bob@yourdomain.com, then you would enter bob as the username. In the next box, enter the password for this email account.
Initial Configuration
The first time you log into Web Mail, some initial configuration is required.
You will first need to enter something in the box marked Your Name. The name you choose will be the name your messages show as being from.
You can also choose to configure other options at this time. You can select
some general settings, which fields will be shown when you compose messages,
and you can also add a signature. once you have made these initial configurations, click the icon save changes.
There are other options you can configure in Web Mail. Please see the directions for more information about them.
Basic Use
Once you have logged in to Web Mail, and after the initial configuration is done, you will be taken to the main Web Mail page. From this page you can see the mail in your inbox and perform other mail tasks.
Advanced Options
Web Mail has other advanced options. To learn how to use these, please see the Web Mail directions. They can be found on the initial login page. There are available in both Word and PDF formats.
Logout
To exit Web Mail, always use the logout icon. This is this the most secure way to close your Web Mail session, and it also saves any changes you have made to your Web Mail settings.
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